Privacy Policy
Last Updated: November 08, 2024
Introduction
Thank you for choosing to be part of our community at RickWilliam ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at rw@rickwilliam.com.
When you visit our website https://rickwilliam.com/ and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
1.1 Personal Information You Disclose
We collect personal information that you voluntarily provide to us when registering for our services or contacting us. This includes your name and contact information (such as first and last name, email address, postal address, and phone number), credentials (including passwords and security information necessary for authentication and account access), and payment information. Please note that all payment data is processed and stored by Stripe, our secure payment processor.
1.2 Information Automatically Collected
Our website automatically collects certain information when you visit, use, or navigate our services. This information does not reveal your specific identity but may include device information such as your browser type and operating system, IP address, location data, language preferences, and referring URLs. We primarily need this information to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Our primary use of cookies is through Google Analytics, which helps us understand how visitors interact with our website. We also use essential cookies for website functionality and security. You maintain control over your cookie preferences and can adjust these settings through your browser at any time.
2. How We Use Your Information
2.1 Primary Uses
We use your personal information to provide and manage our coaching services, process payments, schedule sessions, and communicate with you about our services. This information also helps us improve our website and ensure compliance with legal requirements. All processing of your information is based on legitimate business interests, contractual necessity, legal obligations, or your explicit consent.
2.2 Marketing and Communications
With your consent, we may send you marketing communications about our services. You have the right to opt-out of these communications at any time through the unsubscribe link in our emails or by contacting us directly. Please note that even if you opt-out of marketing communications, you will continue to receive service-related communications necessary for the administration of your account.
2.3 Analytics and Improvement
We analyze website usage patterns to improve user experience, develop new features, and measure the effectiveness of our services. This analysis is conducted using aggregated and anonymized data whenever possible to protect your privacy while helping us enhance our services.
3. Information Sharing and Disclosure
3.1 Service Providers
We share your information with a limited number of trusted service providers who assist us in delivering our services. These include Zoom for video conferencing, Stripe for payment processing, and Google Analytics for website analytics. All service providers are bound by contractual obligations to protect your personal information and can only use it for specified purposes.
3.2 Legal Requirements
There may be situations where we are legally required to disclose your information. This may occur in response to valid legal requests from public authorities, to comply with court orders or legal processes, to protect our rights and property, or to prevent fraud. We evaluate each request carefully and only disclose information necessary to meet the legitimate legal requirement.
3.3 Business Transfers
If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
4. Data Retention and Security
4.1 Retention Period
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. For account information, we maintain records for one year after account termination, unless a longer period is required by law. When we no longer need personal information, we securely delete or anonymize it.
4.2 Security Measures
We implement comprehensive security measures to protect your personal information. This includes encryption of data transmission, secure data storage systems, and regular security assessments. While we use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
4.3 Data Breaches
In the event of a data breach that may compromise your personal information, we will notify you within 72 hours of discovery. This notification will include details about the nature of the breach, the information affected, and the steps we are taking to address and mitigate the situation.
5. International Data Transfers
As we serve clients globally, your information may be transferred and processed in various countries. Our servers are located in the United States, and some of our service providers may process data in other countries. For users in the European Economic Area (EEA), we ensure appropriate safeguards through Standard Contractual Clauses and other legal mechanisms to protect your data in accordance with GDPR requirements.
6. Your Privacy Rights
6.1 General Rights
You have significant rights regarding your personal information. You may access your data, correct any inaccuracies, request deletion, object to processing, and exercise data portability rights. You may also withdraw your consent at any time for activities based on consent. Contact us at rw@rickwilliam.com to exercise these rights.
6.2 European Economic Area (EEA) Rights
For users in the EEA, additional rights include the right to be forgotten, the ability to restrict processing, and the right to lodge complaints with data protection authorities. We handle all requests in accordance with applicable data protection laws and will respond within the legally required timeframe.
6.3 California Residents' Rights
California residents have specific rights under the California Civil Code Section 1798.83. You may request annual disclosure about any personal information shared with third parties for direct marketing purposes. Additionally, California residents under 18 may request removal of content they have posted on our website.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect information from minors. If we learn that we have collected personal information from a minor, we will promptly delete such information. Parents or guardians who believe we may have collected information about a minor should contact us immediately.
8. Do-Not-Track Features
We respect Do-Not-Track (DNT) browser signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. You can also opt out of tracking through your browser settings or by using available opt-out features in our services.
9. Updates to Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be indicated by updating the "Last Updated" date at the top of this policy. Significant changes may be communicated directly to users via email or website notifications. We encourage you to review this policy regularly to stay informed about how we protect your information.
10. Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at:
Email: rw@rickwilliam.com
Website: https://rickwilliam.com/
11. Third-Party Services
We integrate various third-party services into our website to provide our services effectively. These include Google Analytics for website analytics, Stripe for payment processing, Zoom for video conferencing, and social media integration through platforms like Facebook. Each of these services has its own privacy policy and data collection practices. We encourage you to review their policies to understand how they handle your information.